Organize contacts onsip full#

The new system is going to ensure that when a client leaves us a request via phone that our technicians and client service agents are able to handle the call quickly and efficiently. These transcriptions are then automatically directed into the appropriate technician groups in Zendesk, LiveAirs service request tracking system. To solve this problem, LiveAir integrated OnSIPs hosted PBX system applications for custom call routing, attendant menus, and conferencing, with voicemail transcription services by Phonetag. ∼lients submitting service requests online were being served rapidly, but clients that were calling us on the phone were falling through the cracks, a situation that was just unacceptable. The Solution: Add OnSIP + Phonetag + Zendesk ∺s we grow, it is imperative that we take care of our clients in the most efficient method possible, said James W. In many cases, it took multiple hours for an employee to complete this process, and many calls werent even discovered by the appropriate personnel until the next day after they came in. And, it took staff time to triage through voicemail, transcribe the voicemail by hand, save as a ticket, and route it to the appropriate personnel. The problem for LiveAir was that its busy or no answer calls were coming into a central voicemail box. The Problem: Sifting Through Support Voicemail They have recently launched business class local telephone services, powered by the OnSIP Hosted PBX platform, in conjunction with their own inbound services (due to their rurality). Since 2004, LiveAir Networks has provided cutting edge Internet and data solutions to homes and businesses throughout 2,400 square miles of Bastrop, Fayette, and Lee counties of Texas over their privately owned and operated Metro Ethernet network. When LiveAir Networks of Smithville, Texas wanted to improve its client call-handling experience for both new and existing clients, it engineered a custom call-routing solution to integrate calls into its digital workflow, powered by OnSIP.

The Background: LiveAir Networks Provides Cutting-Edge IT Solutions Luckily, you can automate voice to text support tickets with an OnSIP and Zendesk integration. It can be especially time-consuming if you need to listen to the whole voicemail, jot down what it’s about, create a new ticket, and then it forward to a support team.

Organize contacts onsip full#

Sifting through a box full of support voicemails can be daunting.

He describes how his company combined PBX system OnSip with Zendesk to turn their support voicemails into support tickets.